Shipping Policy

We ship worldwide and regularly work with both private clients and interior design professionals internationally.


Shipping costs are quoted separately and vary depending on the size, weight, destination, and delivery requirements of each order.

Shipping Methods

For finish samples, lighting, and smaller furniture pieces, we typically use trusted international couriers such as DHL and FedEx.


For larger furniture items, we work with specialist shipping partners experienced in handling fine furniture and high-value pieces.

Depending on the nature of the order and destination, we can arrange either:

  • curbside delivery, or
  • white glove delivery services.


Shipping Quotes


Our shipping quotes include the following:

  • Commercial invoice and Lacey Act
  • UK Forwarder
  • Wrapping
  • Delivery to London
  • Crating
  • A trusted local US clearing agent
  • Shipping
  • Insurance
  • Curbside or white glove delivery to the site or your chosen receiver


Please note: Local duties and taxes, tariffs, inspection, storage and installation are excluded.


Seasonal upcharge


Shipping prices may increase from mid-November to mid-January.


Should you need a delivery between these times, there will be a seasonal upcharge, which will be quoted two weeks before delivery. 

Alternatively, we can store your pieces to be shipped in mid-January 

Lead Times & Dispatch

Finish samples are generally ready for dispatch promptly via DHL or Royal Mail.
All furniture and lighting pieces are made to order unless otherwise stated.

Estimated production lead times are:


  • approximately 8–12 weeks for made-to-measure pieces,
  • 16+ weeks for bespoke projects. times officially begin once we have received:
    full payment, final approval of any drawings, and approval of any finish or material samples where applicable.


Transit times vary depending on destination and shipping method. Estimated shipping timings will always be provided via email.


Please note that all lead times are estimates and may occasionally be subject to change.


Order Tracking


Tracking information will be shared via email once an order has been dispatched.
For courier shipments, this will typically include a live tracking link.


For specialist furniture deliveries, we or the appointed shipping partner will contact you directly to arrange delivery scheduling and provide relevant shipment updates.

International Orders, Duties & Taxes

Finish samples are shipped Delivered Duty Paid (DDP).


All furniture and lighting orders are shipped Delivered at Place (DAP), unless otherwise agreed in writing.

This means that international clients may be responsible for:

  • import duties,
  • local taxes,
  • tariffs,
  • customs clearance fees,
  • and any associated storage charges incurred locally.


Customs procedures and clearance times vary by country and remain outside our control.


Electrical Wiring & Bulbs

Lighting fixtures are wired appropriately for the destination country specified by the client at the time of ordering.


For international lighting shipments, bulbs are generally not included unless otherwise agreed.


Delivery & Inspection


We recommend that all items are carefully inspected upon receipt.


If any transit damage is identified, we request that this is reported as soon as possible, and within 7 days of delivery at the latest. Clear photographs and videos should be provided to support any claim.


Please note that courier and shipping providers are significantly more likely to acknowledge claims reported promptly.


Where possible, deliveries should be signed for upon receipt. This is standard practice for deliveries to warehouses, receivers, and commercial premises. Please note that some residential courier deliveries may be completed without signature requirements.


Access Requirements


Clients are responsible for ensuring that access is suitable for delivery prior to dispatch.


This includes checking

  • doorways,
  • stair access,
  • lift dimensions,
  • parking restrictions,
  • and final placement access within the property.


Additional charges may apply where delivery complications arise due to restricted access not previously advised.


Missed Deliveries & Storage


Standard courier services will typically attempt to rearrange missed deliveries automatically.


For specialist furniture deliveries, appointments are scheduled in advance with the receiving party.


If a scheduled delivery is missed, refused, or delayed by the client, additional storage, redelivery, or handling charges may apply.


Insurance & Transfer of Responsibility


All shipments are insured whilst in transit.


Responsibility for the item transfers upon successful delivery and receipt by:

  • the client,
  • receiving organisation,
  • warehouse,
  • or appointed representative.


Returns & Refunds


As each piece is made to order, all furniture and lighting sales are considered final and are therefore non-returnable and non-refundable once production has begun.
This includes made-to-measure, bespoke, and customised pieces.


In the unlikely event that an item arrives with transit damage or a manufacturing defect, please notify us as soon as possible and within 7 days of receipt. Any issues will be handled in accordance with our delivery and damage reporting process outlined above.


Returns can be facilitated through our RE-MC aftercare programme, where pieces are listed for resale via our website. Please enquire for further information.
If you have any questions regarding shipping, delivery methods, or international orders, please don’t hesitate to get in touch.